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Personal Lines Customer Service Representative

C. Don Filer Agency, Inc., one of Washington’s leading local independent agencies, is looking for an experienced, licensed Customer Service Representative for its office located at 15222 Woods Creek Road, Monroe, WA 98272. 

Position: Licensed Customer Service Representative

Type: Full Time 

Description:  We are seeking to fill a full-time position (8am-5pm M-F) at our independent insurance agency office in Monroe, Washington.  The position will serve as receptionist for the office and provide essential support to our team of experienced personal and commercial insurance agents. Position responsibilities will progress to include additional customer service responsibilities, leading to an opportunity to become a licensed personal lines insurance agent.   

Qualifications:   The successful candidate will have excellent verbal communication skills and a friendly telephone personality.  Other qualifications include: 

•  Demonstrated working knowledge of Microsoft Office software (Word, Outlook) required 
•  Education and experience in sales, marketing and office support 
•  Ability to connect with people and build strong customer relationships 
• Washington property and casualty insurance license - REQUIRED. 

C. Don Filer Agency, Inc. offers competitive wages and benefits including medical, dental, vision, 401-K plan, vacation and sick leave.  Equal Opportunity Employer

Please send resumes to hrdept [at] filerinsurance [dot] com.  Thank you for your interest in the C Don Filer Agency, Inc.

Personal Lines Account Manager - Position Filled

C. Don Filer Agency, Inc., one of Washington’s leading local independent agencies, is looking for an experienced, licensed Personal Lines Account Manager for its office located at 4201 Roosevelt Way NE, Seattle WA 98105.

Position:         Personal Insurance Account Manager

Type:               Full-Time

Experience:     At least 5 years insurance service and sales in personal lines 

RESPONSIBILITIES

• Counsel and advise policyholders and prospective clients on matters of insurance protection and coverage options.  Provide prompt, efficient, friendly, high-quality service to customers. Market new and renewal business. Process new business, renewals, quotes, cancellations, changes in coverage, conduct policy reviews, and other transactions.

• Our independent agency has access to many quality insurance companies offering competitive auto, home, boat, umbrella and other insurance products.  Primary carriers include PEMCO, Safeco, Progressive, MetLife, Liberty Mutual, Hartford and Travelers.

REQUIREMENTS

• Current valid Washington state license in property and casualty insurance
• Experience in insurance service and sales primarily for personal lines with some commercial lines exposure
• Minimum high school education, business courses or equivalent experience
• Ability to work in a team environment
• Ability to connect with people and have outstanding relationship skills
• Organization, prioritization and multitasking skills
• Effective and persuasive communication skills to explain the facts and logic used to arrive at decisions in a way that the customer understands
• Written skills to compose clear, succinct descriptions when posting activities and drafting correspondence
• Excellent telephone communication skills
• PC skills, experience with agency management systems and company-based programs
• Knowledge of the AMS360 agency processing system preferred

C. Don Filer Agency, Inc. offers competitive wages and benefits including medical, dental, vision, 401-K plan, vacation and sick leave.  Equal Opportunity Employer

Please send resumes to hrdept [at] filerinsurance [dot] com. Visit our website www.filerinsurance.com.